We will acknowledge your complaint within 30 days of receiving it.
Legal information
Data Protection Complaints Procedure
This procedure explains how you can raise a concern or complaint about how Nexus Planning Limited uses personal data.
Purpose
Purpose of this procedure
This procedure explains how you can raise a concern or complaint about how Nexus Planning Limited uses personal data. It should be read alongside our Privacy Notice.
For the purposes of this procedure, "Nexus", "we", "us" and "our" mean Nexus Planning Limited, registered in England and Wales under company number 08491440. Our registered office is Holmes House, Pear Place, London, England, SE1 8BT.
If you are concerned about how we use your personal data, please contact us first so that we can look into the issue and respond appropriately.
Contact details
How to make a complaint
Please contact us using the details below:
Post
Nexus Planning Limited, Holmes House, Pear Place, London, England, SE1 8BT
Information needed
What to include
Please include enough information for us to understand and investigate your complaint, including:
- your name and contact details;
- what personal data or activity your complaint relates to;
- what you believe has gone wrong;
- any relevant dates, correspondence or reference numbers; and
- what outcome you are looking for.
Response process
How we will respond
We will review your complaint and respond in line with our data protection obligations.
We may ask for further information if we need it to understand the complaint or confirm your identity.
We will investigate the issue and respond without undue delay.
If the matter is complex or we need more time, we will explain what is happening and keep you updated.
Where appropriate, we will explain any steps we have taken or plan to take in response to your complaint.
Regulator
Your right to complain to the ICO
You have the right to complain to the Information Commissioner's Office if you are unhappy with how we use your personal data or how we have handled your complaint.
The ICO can be contacted at ico.org.uk.
Need to raise a data concern?
For data protection complaints, rights requests or privacy queries, please contact Nexus Planning using the details above.